Bank of Ireland says disruption to online services has been resolved

Bank of Ireland said disruption to its online services on Friday evening had been resolved, with desktop and mobile services “now returning to normal”.

“We apologise to any of our customers who were inconvenienced this evening,” a spokesman for the bank said just after 9pm.

Bank of Ireland customers had earlier complained of problems with their service, with the bank acknowledging issues with logging into desktop and mobile banking. A number of X users said they had been affected.

The technical glitch is one of a number experienced by the bank so far this year.

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In August, the bank’s chief executive Myles O’Grady apologised for a “significant technology outage” that saw many of its online services unavailable to customers.

That failure prevented some customers from accessing online accounts. Others saw up to €1,000 appearing in their accounts, leading to the formation of eager queues at ATMs.

Mr O’Grady noted at the time that banking was “based on reputation and trust. We have damaged this with our customers and wider society”.

Following the August problem, the Central Bank of Ireland stressed “where issues occur which impact on customers, we expect banks to rectify the issues urgently” and banks must “put things right where they have made errors or cause customer harm”.