The results of a survey carried out by the communications regulator, ComReg, has indicated a decline in quality of service at An Post for the first six months of this year.
The report shows that An Post falls significantly short of both the required standard of service set by ComReg and international best practice when it comes to next day delivery of mail.
The report shows that 70% of mail is being delivered the next day, compared to the 94% target set last year by Comreg. It shows that 94% of all mail is being delivered nationwide within three working days of posting against the target of 99.5% it set for delivery within three working days.
ComReg Chairperson, John Doherty said continuing low levels of service quality was impacting on user confidence. Mr Doherty insisted that priority needed to be given to addressing this issue. He said current levels fall well below what a modern economy needs and expects.
ComReg is currently assessing an implementation plan it received from An Post which shows how it expects to achieve its targets.
However, ComReg said it was clear that An Post was some distance from meeting this target, and it was unlikely that it would be met in 2004