Some sample questions from the Home Economics paper

3. (a) List and explain four reasons why consumers need to be informed.

(b) Outline four sources of consumer information.

(c) A mobile phone, still under guarantee, becomes faulty.

List three forms of redress available to the consumer in this situation.

(d) Write the consumer’s letter of complaint to the shop where the mobile phone was bought.

(e) (i) What is a guarantee? (ii) When is a consumer not covered by the terms of a guarantee?