Safety of customers with a disability

Sir, – Increasingly, as an elderly person with a disability, I have been treated as a second-class citizen while paying a first-class price in restaurants, shops and other similar establishments.

The disabled toilet has become a place where I am at serious risk due to a lack of cleanliness and regular inspection daily.

Recently I was using the facilities at a popular location and found that the tiled floor was wet; the toilet seat was loose and slid sideways to the point that I was nearly jettisoned to the floor; the red alarm cord was tied to the arm which allows one to gracefully lower and raise oneself off the toilet seat; and the hand dryer pumped out cold air instead of hot.

In effect, the owners have made a substantial reward from charging a first-class price and then putting disabled people at risk and treating them differently to their other customers.