Crisp response at Dublin Airport

Sir, – Can there possibly be a more preposterous user experience in the retail industry than requiring passengers to scan their boarding passes at a self-service checkout in Dublin Airport when they want to buy a packet of crisps?

Are the Revenue Commissioners or the World Trade Organisation really dependent on such critical data? – Yours, etc,

ULTAN Ó BROIN,

Blackrock,

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Co Dublin.