Sir, – Conor Pope’s Pricewatch page was largely devoted to the difficulties consumers experienced in trying to understand their utility bills.
The banner headline proclaimed "Bamboozled by your utility bills? You are not alone" (May 30th).
The article was illustrated by a very big photograph of two elderly people looking very bamboozled, if not totally gaga. However, the article never mentioned older people, and in fact it said that in a Pricewatch survey of Twitter users only 16 per cent said they fully understood their bills. The article reported that “ground-breaking research” showed that when a couple of factors were added to a billing system “virtually everyone grew confused and made bad choices”. Yet the photograph sent a different and powerful message of blatant ageism. – Yours, etc,
GEMMA McCROHAN,
Dublin 16.