Sir, – Time for some New Year resolutions? 1. Would commercial outlets please avoid “up to” before the percentage sale prices in their adverts? For example, “up to 50 per cent off”. This is confusing.
2. Would all those responsible for printing sell-by dates on food commodities, such as tinned or bottled items, please make them legible?
3. Could large organisations (insurance companies, banks and service industries please employ more telephone staff? Hearing a litany of more than three digits to press for assistance is, quite frankly, disrespectful to customers.
4. When the shop phone rings while staff are speaking to a customer, remember it does not have to be answered immediately. After all, first come, first served.
5. And to everyone who provides a service, do use our names if possible. This is good practice and business-like. We keep them in a job after all! – Yours, etc,
BRENDA MORGAN,
Asgard Park,
Howth,
Co Dublin.