On Monday, telecommunications company Eir pleaded guilty to breaking the law after it prevented customers from logging complaints.
In one case a mother was unable to call 999 for her sick child due after repeated failed attempts to complain about a faulty service.
A District Court judge said the company was “a disgrace” after the court heard that Eir employees were told they would face disciplinary action if they obeyed Irish laws covering customer complaints.
But on Monday evening Eir angrily rejected this suggestion, saying ComReg had presented material from a manual used to train staff out of context.
US figure skaters among 64 people on plane that crashed near Washington DC after collision with helicopter
No applicants for teaching jobs at 75% of schools with recent vacancies, survey finds
Hundreds of Dublin window firm customers, many with deposits over €10,000, unlikely to get refunds
Man with brain cancer has to be treated ‘by candlelight’ in town without power since Storm Éowyn
On today’s In the News podcast consumer affairs correspondent and Pricewatch editor Conor Pope discusses the outcome of ComReg’s case against Eirom and the wider impact of its behaviour on customers around the country.
Presented by Sorcha Pollak. Produced by Declan Conlon.