The mechanical snap-shut of the door, followed by a loud banging on the glass as a soaked passenger begs to be let in.

The impassive bus driver sits in his impenetrable Plexiglas cab and journeys on. One or two onlookers take to their smartphones to let the world know of the gross injustice that has just taken place.

They are glad knowing that they have helped to make tomorrow a fairer day. 
Not quite so.

Trawling the Twitter feed, you begin to get the impression that the Dublin Bus fleet is run by bitter vultures, and that events like the one above are everyday occurrences.

Drivers leaving passengers in the rain , shouting at confused tourists and reprimanding "awkward" customers. All of these, and more, seem to happen far too often, especially when compared to the stream of positivity that surrounds private bus companies. So why isn't something being done, or are there other factors at play?

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