Travel insurance offers anything but peace of mind
Ombudsman forces rethink after insurer takes refuge in arcane policy loopholes to dent claim over cancelled flight
Financial Services and Pensions Ombudsman (FSPO)
Customer gets bank refund and insurance broker is held to account after financial ombudsman intervenes
Report highlights in detail what some complainants had to deal with
Record number of complaints made to Financial Services and Pensions Ombudsman
Consumers received €6.17m after mediation or investigation by watchdog, who highlights sharp rise in insurance claims
OPW spent €17,000 on consultants for committee hearings, more than any other State body
Spending data from 2021 to last month shows OPW spent over €17,000 last year as it faced rolling controversies
Scams, insurance not paying out and tracker issues among complaints to Ombudsman
Financial Services and Pensions Ombudsman case studies illuminating for anyone considering lodging a complaint
Financial scams and poor customer service prompt surge in complaints to watchdog
Banking sector prompted most contacts to the Financial Services and Pensions Ombudsman in 2024
Man loses challenge over refusal of access to late mother’s accounts
Challenge brought against Financial Services and Pensions Ombudsman’s refusal of complaint
Texts weren’t designed to be secure, and two-factor authentication isn’t safe
Who is responsible when verification goes wrong?
Leaving it late to raise concern about AIB not offering a tracker mortgage
Homeowner wants to know if paying off their mortgage at this stage will lock them out of any chance of a refund or compensation
Catfishing: How one Irish woman lost €20,000 to a person she thought was Coldplay’s Chris Martin
While doomscrolling, Stacey noticed a post from Coldplay. She responded with a single word. Almost immediately, something surprising happened
Laya was wrong not to pay for patient’s private care at height of Covid-19 pandemic, ombudsman finds
Family of patient has written to organisation representing doctors to highlight the finding
Banks urged to do more to resolve customer complaints
Over half of complaints received by Financial Services Ombudsman relate to banking
Financial ombudsman records surge in complaints during 2023
Customer service issues once again the main reason for grievences
Retired man takes High Court challenge over ombudsman’s refusal to investigate loans complaint
Martin Mahoney claims FSPO’s decision not to inquire into 2021 complaint is unlawful and should be overturned
First banker faces inquiry for alleged tracker role as banks still fight compensation cases
Public inquiry into conduct of former PTSB chief executive David Guinane began this week, but tracker scandal is far from over
Court to strike out financial fund’s bid for €1m judgment against couple
Lengthy delay in progressing claim against couple who defaulted on 2007 loan cited as reason
Ombudsman concedes error in not considering complaint against Bank of Ireland over attempted repossession
Complaint concerned action by bank to repossess Dublin man’s family home which it subsequently withdrew
Vulture fund regulation ‘loophole’ exposes borrowers, Central Bank admits
Regulator will work with Financial Services Ombudsman to ‘close gap’, deputy governor Derville Rowland says
Ulster Bank: end your legal battle with account holders over their right to a tracker rate
Ulster Bank has already failed in these cases with the FSPO and in the High Court. It’s now planning to exhaust the appeals process, but enough is enough
Why does Revolut keep asking me for my PPS number?
Customers who don’t comply can find their accounts restricted
Ulster Bank to appeal High Court defeat in tracker mortgage dispute with ombudsman
Bank has said adverse outcome in the cases could affect thousands of customers and trigger ‘enormous financial’ consequences for the lender
Ulster Bank loses High Court appeal against findings in tracker mortgage cases
Bank failed to convince court that ombudsman had committed ‘serious and significant’ error in decisions
Central Bank warns on inflation, pension tax breaks, and couple with €2.4m property loans have case rejected by Ombudsman
Business Today: the best news, analysis and comment from The Irish Times business desk
Ombudsman rejects couple’s ‘reckless lending’ claim on €2.4m loan used to buy seven properties
Couple, one of whom was a bank employee, had a combined salary of €100,000 when they took out loan during Celtic Tiger
Pricewatch: Bank cock-ups, cybercrime and a no claims bonus muddle
There were some eye-opening cases investigated by the Financial Services and Pensions Ombudsman last year
Woman gets €120,000 in compensation after bank puts house on market without telling her
Financial Services and Pensions Ombudsman upheld or presided over the settling of 212 complaints last year
Couple lose appeal over sale of life assurance policy that excluded MS
Financial Services and Pensions Ombudsman awarded couple €15,000 after ruling they were ‘mis-sold’ policy
Revolut closes two Irish firms after dropping e-money licence plan
Fintech has opted to offer its services through an ECB banking licence instead
Brianna Parkins: pay attention to your credit history — it could be the key to unlocking a future loan
Having a poor credit history doesn’t mean you won’t get a loan
Revolut users fall victim to convincing scam text message
Financial Services and Pensions Ombudsman dealing with surge in complaints linked to payments app
Customer complaints: Who can I go to for help when at the end of my tether?
New law means authorities that enforce consumer rights have more powers to help
Patients left out of pocket over health insurance confusion, says ombudsman
New report highlights importance of understanding precisely what is covered by policies that cost ‘significant amount of household budget’
Couple near retirement had no prospect of repaying unsuitable mortgage, court told
The couple say they learned they had been mis-sold only in 2019 after going to financial adviser
High Court reserves judgment in Ulster Bank’s appeal against tracker mortage decisions
Lender challenged three decisions of Financial Services and Pensions Ombudsman which found borrowers were entitled to compensation
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