Removing Friction: Bypassing grief for the ‘cognitive and effort misers’
Friction is often triggered in retail spaces due to a lack of speed of service
Online shopping may have grown significantly during lockdowns, but lots of people are returning to stores at the soonest opportunity. Reports of the demise of traditional bricks and mortar retailing appear to be premature, for the time being at least, but retailers that want to survive will need to provide consumers with a high-standard blend of online and traditional shopping options.
Friction is often triggered in retail spaces due to a lack of speed of service
‘With the power to buy whatever you want at your fingertips, it’s more important than ever for retailers to offer customers an experience that’s worth leaving the house for’
From virtual shelves to augmented reality, the smart brands are doing it
Spending is increasingly happening on the high street as well as online and experts believe online and in-store shopping can now coexist
Will online shopping ever replace in-store?
Where do Irish consumers fall on the adoption of technology?
Consumers are looking at what everyone else is thinking. They are looking at social media reviews, comparison sites, Amazon reviews - these are a lot more convincing than what a brand says about itself
What the future of retail looks like for Ireland
If your business is not on social media you are missing out, writes Jillian Godsil
Stores need to look ‘Instagramable’ and offer an ‘unforgettable experience’ as retail moves towards ‘omnichannel’ trading, say experts
Retailers also need to have accurate facts and figures to hand when it comes to the environmental impact of their products, as this is what consumers are demanding
Sector is also having problems finding staff, driving up competition for resources and costs
To be successful in retail feedback is not enough, you have to act on it
As more payment options crop up every day, cash is going out of style
Wage support and online retail schemes have provided vital support for retail
Irish firms can recover by marketing local credentials and courting new markets
Deids Mahon of Quack and Dirk delivered items for free everyday on her bike
There are many skills required for the sector, but communication is key
But GDPR has changed the game and businesses must ensure they get it right
Consumers still have an attachment to the physical shopping experience while new online shopping habits will persist
What is omnichannel and why do Irish retailers need to embrace it?
Dublin gift shop hasn’t looked back since switching focus during lockdown
Crosswords & puzzles to keep you challenged and entertained
How does a post-Brexit world shape the identity and relationship of these islands
Inquests into the nightclub fire that led to the deaths of 48 people
Weddings, Births, Deaths and other family notices