‘I’ve paid Eir €3,000 more than I needed to, can I get a refund?’
The price of being switched to an out-of-contract rate when your deal term ends can be high
Pricewatch
Conor Pope's Pricewatch column
How one reader was scammed through an offer of a lavish birthday hamper
Scammers replicated website of cosmetics retailer Rituals and sent email offering free birthday gift
An Aer Lingus customer trying to get €530 she is owed by airline: ‘I feel like I’m losing my mind’
Transaction would not go through on the Aer Lingus website, so the customer did it over the phone instead
Is the Tesco self-scan being policed more ruthlessly?
Galway Tesco customer says she had 87 items in her shopping trolley unpacked and re-scanned by staff
‘I am really disappointed in how Aer Lingus treats customers when things go wrong’
Some things airlines can’t control, but how they handle situations is well within their control
‘Disrespectful’: Reader annoyed by Panda’s response to ‘unannounced’ bin plan change
Long-time Panda customer was on a pay-by-weight plan — until he discovered he’d been moved to a monthly charge without notice
An Ikea case study: A reader’s extractor hood stopped working. This is what he did next
Andy first contacted Ikea in January, but a resolution seemed further away than ever – until Pricewatch stepped in
Travel insurance and car hire for your holiday: An essential guide
Q&A: How to secure the best deals and avoid the sneaky tricks some companies try to pull
‘Wrong on so many levels’: are we paying too much for our drugs to be dispensed?
A reader wonders if pharmacies’ reluctance to dispense more than a month of a longer prescription at a time is down to maximising prescription fees
The Eircom shares debacle: ‘I spent €5,000. They are now worth less than €500′
An email from frustrated shareholder Daniel raises an interesting idea about what to do about ‘nuisance’ shares and the endless paper they continue to waste
Decking, doughnuts and jogging: 25 fads that have been big in Ireland
When’s the last time you went for a jog? Or slipped on your decking in your slanket while listening to your ghetto blaster?
‘I have no access to my pensions’: Overseas readers locked out of their AIB and BoI accounts
Two readers complain about being locked out of their Irish accounts from overseas. Sometimes the banks’ response can seem over the top - but not always
‘Collins Kildare’ is not the only Irish-sounding website selling suspect items
A number of readers had similar experiences with ‘Murray-Dublin’ and ‘Aidens Kildare’
Ryanair dismisses hundreds of reader baggage experiences as misinformed ‘hearsay’
We heard from hundreds of readers who insisted that what Ryanair had told us was false. Here are just some of those stories
No dress and no refund: A reader’s saga ordering clothes online from an ‘Irish’ firm that used stock images for staff photos
The Irish people behind Collins Kildare, at least according to its website, also appear to moonlight as stock photography models
GoCar charges almost €2,000 when rental car breaks down after 30 minutes
‘I could neither reverse nor go forward ... The following day, two sums of money, €287 and €1,650, were removed from my account’
Has Ryanair started penalising people with carry-on luggage?
The airline tell us we are ‘as usual, misinformed’ but three separate people have had the same experience
Cost of living: ‘You are going to see €5 lattes in Ireland by the end of the year’
Cost of living: our basket of goods has climbed by 33 per cent in three years
Paperless bills: Attaching a pdf to an email ‘should be mandatory’
The requirement to log into an online portal means many customers never check their bills
SSE Airtricity ‘issued me with a bill of €4,300, up from an average of about €150’
A reader saw her energy bills jump by 1,000% after a bad meter reading, while another suffered after failing to submit a reading when vacating an apartment
‘They don’t answer phones’: How Aer Lingus customer care frustrated Rosemary, Dave and Paul
A reader asks about allowances for disabled passengers, while another has since June been trying to get cancellation compensation
Why is Ireland the second most expensive place in Europe? These are 10 key areas where we pay more
Several recent studies have reinforced how expensive Ireland is in global rankings. Here are 10 key areas where we pay well above average
‘My mother (80s) is paying €2,200 on her health insurance. Could she get a cheaper plan?’
Health cover costs have only gone in one direction – up – and switching can be complicated, but it’s worth shopping around
New Look, old story as retailer refuses to honour gift vouchers at closing-down sale
Shoppers were dismayed to find they could not use vouchers at UK fashion chain’s Irish stores, which have gone into liquidation
‘I am at a loss as to how €5,200 goes missing’: PTSB customers say refunds disappeared without a trace
Two customers of the bank have been in touch seeking help over missing refunds
Despite earning €100,000 a year, buying a one-bed apartment in Dublin still seems an impossible dream
Our reader’s son earns over €100,000 a year, but fell foul of restrictive loan-to-value rules
Is there alcohol in alcohol-free beers, and should we be worried?
Two readers contact us over concerns about alcohol-free beer
SSE Airtricity misread Anne’s meter, overcharged her by thousands and won’t refund her
The SSE Airtricity customer has spent more than a year trying to extract a refund from the company
Texts weren’t designed to be secure, and two-factor authentication isn’t safe
Who is responsible when verification goes wrong?
Why are we left on our own when it comes to fraud?
Despite a new measure by ComReg, Irish consumers are set to remain vulnerable to scammers and won’t have the same protections and supports that exist elsewhere
St Valentine’s Day: A-Z of all things romantic, overpriced and good value on February 14th
Conor Pope composes an A-Z of all things romantic, overpriced and good value on February 14th
Energy supplier Yuno hits reader with €870 overcharge and admits others impacted following systems upgrade
Customer displeased to note the error as he checked his bank app close to the end of lean January
An Irish family’s Miami ordeal: ‘I was shocked by the heartlessness of Aer Lingus’
Airline ignored family’s predicament and staff were ‘rude and antagonistic’
Crosswords & Puzzles
Crosswords & puzzles to keep you challenged and entertained
Common Ground
How does a post-Brexit world shape the identity and relationship of these islands
The GlossOpens in new window
Read the digital edition of The Gloss magazine now
Family NoticesOpens in new window
Weddings, Births, Deaths and other family notices