On bank charges

It is a basic right that consumers should clearly understand the true effect of cost and charges and particularly so at the point of sale.

On the future of banking

Consumer representation is needed on the board of the Central Bank because the scandals may soon be forgotten and we will not have made any of the required changes.

On food safety

Demanding the highest standards in food is good for exporters who can then stand over their products.

The Consumer Association's role

On Irish consumers There is now a huge number of people with disposable income, which leads them to demand choices in furnishing, food, holidays everything.

On broadening the organisation's focus

Our brief is to raise the issue of consumer protection, so I work hard at our relationship with the media and try not to be just Dublin focused. There are so many people out there beyond the Liffey.