Effect of the hepatitis C tribunal: The only thing you can compare the tribunal with is an earthquake. It leaves a sense of devastation behind it.

BTSB's future: In one sense, the only way the organisation could go is upwards. It is an essential national service.

Effecting change: The one thing I did sweep out of the way was the idea that we could import blood.

The Department of Health's budgetary: constraints: We just have to make the pound go further. It is part of being in the public sector.

The blood business: We are actually one of the few people in business, insofar as we are in a business, who are encouraging people to use less of our products.

Getting the supply side right: There is a general requirement that each centre would be self-sufficient for voluntary, non-remunerated donors.

The public's goodwill: The reality is that every time there is a crisis, people respond magnificently.