The Tánaiste and Minister for Enterprise, Trade and Employment, Ms Harney, has told Enterprise Ireland she is unconcerned by a confidential report revealing high levels of dissatisfaction among client companies of the agency.

Ms Harney believes the research, seen by The Irish Times, is an "operational matter" and that the organisation was justified in keeping the findings to itself, sources close to the Minister said.

Neither she nor her officials have seen the study nor do they think it appropriate they should do so, according to sources.

Ms Harney feels Enterprise Ireland must be free to conduct what research it sees fit without fear of censure. The Department of Enterprise, Trade and Employment declined to comment on the controversy.

Enterprise Ireland insists it did not suppress the findings by Drury Research, which reveal many client firms, especially in the medical and giftware sectors, believe that the agency lacks focus and its trading fares, which are aimed at drumming up exports, are essentially a waste of time.

The report was presented to the agency's executive committee rather than its governing board but a spokesman said the distinction was a technical one and there was no attempt to bury the research.

A number of respondents said the agency lacked a long-term strategic approach. Medical companies questioned Enterprise Ireland's commitment to the market.

Giftware producers accused it of failing to consult with experienced players to draw on their knowledge. The quality of trade events and outward missions varied widely, companies said.

The software sector, however, praised the organisation's professionalism and dedication.