Google’s Nest Labs suspends faulty smoke alarm sales

Digital alarms could be switched off unintentionally with swipe of hand

The smoke alarms use  thermostats designed by former Apple employees Matt Rogers and Tony Fadell of Nest Labs, a company acquired by Google earlier this year.  Photograph: Jim Wilson/The New York Times
The smoke alarms use thermostats designed by former Apple employees Matt Rogers and Tony Fadell of Nest Labs, a company acquired by Google earlier this year. Photograph: Jim Wilson/The New York Times

Google's Nest Labs, a digital- thermostat maker acquired earlier this year, is suspending sales of its smoke alarm after it determined the unit could be switched off unintentionally.

The company recommends users disable the "Nest Wave" feature on the alarm that enables customers to easily turn off the product with a swipe of the hand, Tony Fadell, chief executive officer of Nest, said in a statement yesterday.

The potential malfunction was revealed in a lab test and Mr Fadell said he isn’t aware of any customers who have experienced this problem.

“We feel that the best and safest thing to do is to immediately disable the Nest Wave feature to resolve the issue and remove any safety concerns,” Mr Fadell wrote.

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“We’re enormously sorry for the inconvenience caused by this issue.”

Google, the world's largest online digital-advertising provider, bought Nest for more than $3 billion in February as the company looks to expand into hardware sales.

While the push beyond core digital services gives the company more access to users, it also raises new business risks.

The glitch could take two to three months to correct, Mr Fadell said. Nest is offering users the option of a complete refund.

“The entire Nest team and I are focused on fixing this problem,” he said.

Bloomberg