An Post is delivering just 85 per cent of mail the day after it is posted and continues not to meet its own target of 94 per cent, a report has found.
The Commission for Communications Regulation (ComReg) today published the results of its year-to-date and quarterly independent report on the postal authority’s performance.
It found 85 per cent of mail was delivered throughout the State within one working day for the period January 1st to March 31st, below An Post’s target of 94 per cent.
Comreg noted the result represented a “slight improvement” of one percentage point on the same period last year.
Some 98 per cent of mail was delivered within three working days during the period – still below An Post’s target of 99.5 per cent. This is equal to the result for the same period in 2010.
Comreg said the first quarter performance for next-day delivery of single-piece priority mail by An Post had not improved on the 2010 annual result.
An Post noted the one percentage point improvement in next-day delivery on the same period last year.
Chief executive Donal Connell said quality improvement was "a top priority" for the company. "Our mails collection, processing and delivery staff work flat out in all conditions to get mail through to customers and we continue to make steady, sustained improvements whilst implementing substantial change across our mails operations," he said.
"A €40 million investment in upgrading our processing technology is well underway in our Dublin and Portlaoise plants and we’ll continue to make steady progress towards our 94 per cent next-day target."
The survey is conducted by Ipsos MRBI and is based on a nationally representative sample of 6,843 test mail items, posted and delivered throughout the State.