ESB's legal letters: Typical Irish service. I don't miss the place at all.

Why is the last resort always aggressive behaviour, threats and solicitor's letters as a result of shabby business processes and bad regulation? – Frank

I’ve just switched to Bord Gáis and the ESB account was closed on a given date. As I had an online ESB account I could check the total due and deal with any arrears immediately. I feel it was my responsibility to close the ESB side of things as soon as possible, leaving no room for error.

My accounts, my costs, my responsibility. If they were to send me such a letter or any demand for payment I will deal with that without getting all righteous. I have had reason in the past to call the account section of the ESB and each time I was dealt with not in a strictly professional manner but as a human – as a person who called with a concern. They were great. – Rob