JAMES PHELAN from Dublin asked us to bring his problems with Greyhound Waste to the attention of readers.

“Having moved into a new house I signed up with Greyhound last November and was misled into believing that my bins would be delivered within days. These days turned into weeks, then months before my bins were delivered in late January 2012 leaving me without bins for the entire Christmas period. Now that I have my bins, Greyhound has repeatedly failed lift my brown bin resulting in a huge nuisance,” he writes.

He has paid his €60 sign up fee and his account has been in credit ever since.

“I have also separated my food and garden waste into compost bags and placed these into my brown bin in accordance with Greyhound’s requirements.

Greyhound has, however, repeatedly failed to collect my brown bin since February 2012, he continues.

“As soon as I realised that Greyhound were failing to pick up my brown bin I contacted the company to complain – this was last February. I was initially told that the bin was not being collected because it wasn’t scanning.

“Following advice from customer care I left my brown bin at the kerbside for rescanning and was misled to believe that this would be carried out post haste.

“After approximately two weeks and further phone calls of complaint, the bin was eventually emptied for the first and last time in late February and has yet to be lifted again.”

He says that each time he has contacted Greyhound ever since, he has been repeatedly misled to believe that his bin would be collected and the issue would be resolved as a matter of urgency.

“I have left out my brown bin numerous times in accordance with the instructions of customer care. I have also yet to be contacted by a manager, whom I am always told is either in a meeting or not available to take a call. My requests for return phone calls from a manager have yet to be followed up upon,” he continues.

And you can tell from his tone he is annoyed. And with good reason.

He says the problem has resulted in a build up of rotting waste in his bin and back garden “which is now causing a huge nuisance and health and safety issue in terms of odours, lack of space and now indications of rodent activity”.