Almost half of all calls to a Bank of Ireland helpline concerned credit cards, a survey published today revealed.
More than 6,000 customers called operators in the last three months with queries on lost or stolen cards and forgotten personal identification numbers (PINs).
The emergency hotline, set up by Bank of Ireland last May, has answered around 600 inquiries every week with 43 per cent of callers looking for advice on credit cards.
Calls from holidaymakers checking funds, others who had reached their limit and were running out of money and those who had forgotten their PIN were made to the hotline.
Figures showed 16 per cent of inquiries related to lost or stolen cards.
Other queries included people who needed to check if a transaction had been put through correctly from abroad, those checking salaries were paid, and those on holidays who discovered they had no Cirrus card and could not access funds from ATMs overseas.
PA