Delays in the delivery of post across the Border are failing people throughout Ireland, a UK-based consumer group warned today.
A study by the Consumer Focus Post group found an average delivery time of between two and three working days for post coming from the Republic to Northern Ireland.
The watchdog called for the main postal service providers, Royal Mail and An Post, and their respective regulators, Postcomm and ComReg, to work together to improve the standard of service.
The research found members of the public were concerned at the unreliability of cross-Border postal delivery, and said consumers in Northern Ireland and the Republic are suffering.
“What is clear from our study is that cross-border mail plays an important role in the social and economic life of many Northern Ireland consumers and businesses,” Consumer Focus Post’s Chris Thirkettle said.
“Along with telecommunications and transport, mail is an integral part of the essential communication infrastructure which supports the growing economic and social interaction between Northern Ireland and the Republic of Ireland.
“The performance of the existing mail service, while satisfying European interstate targets, is unambitious and does not meet the reasonable expectations of many consumers and businesses in Northern Ireland, or match adequately our local circumstances.”
The consumer group’s research found considerable confusion among the public about the service. It claimed more than a quarter of people were unaware of when they can expect a cross-Border letter to arrive and seven in 10 Northern Ireland consumers surveyed were unaware of the correct postage for sending mail to the Republic.
When consumers were informed of the correct postage, four in 10 considered it did not represent value for money.
The main recommendations of the report include:
- Closer working between Royal Mail and An Post to reduce end-to-end delivery times for standard mail to within two working days.
- An affordable cross-Border next day guaranteed delivery product, similar to Royal Mail’s Special Delivery Next Day service within the UK.
- A joint working group comprising the regulators, Postcomm and Comreg, to establish and monitor improved ‘end-to-end’ performance standards for the standard cross-Border mail service, and to carry out a review of the pricing structure.
PA