More than three out of four Irish people are happy with the customer service they receive from the Government, according to a new report from management consultant firm Accenture.
The report, Leadership in Customer Service: Delivering on the Promise, is the eighth in a series of annual reports that examine the customer-service challenges, maturity and practices of governments around the world.
Ireland is now ranked 11th out of 22 countries in terms of best practice in customer-service programmes.
The survey of 400 people found 78 per cent of Irish citizens expressed satisfaction with customer service from government. More than 60 per cent said it has improved over the past three years.
Nearly one in four citizens feels the Government provides better customer service than the utility companies and the Government is rated marginally better than the airlines and the banks.