New helpline set up to support crime victims

A new helpline has been established to provide information and emotional support for victims of crime.

A new helpline has been established to provide information and emotional support for victims of crime.

The Crime Victims' Helpline was formally opened by the Minister for Justice Michael McDowell in Dublin today.

Asst Garda Commissioner Martin Callanan, members of the Commission for the Support of Victims of Crime, senior gardaí, Department of Justice officials and voluntary groups attended the event.

The helpline, staffed by trained volunteers is an entirely confidential service. Helpline co-ordinator Maeve Ryan said: "Our ethos is supportive, empathetic and non-judgemental."

READ MORE

Ruby Morrow, chair of the helpline service, said that, sadly, crime was an everyday experience in Ireland. However, the experience of crime, for victims, was not an "everyday" event. "This can devastate their lives. Crime can shatter lives," she said.

Ms Morrow said one of the consequences of crime was that the victim's sense of security and safety was taken away and the person could be feeling really nervous, afraid to go out, and unable to trust friends or other human beings. They would often become anxious or very depressed, she said.

"At such a time, it can be a very great benefit to talk to somebody who understands those feelings."

Minister for Justice Michael McDowell praised the work of the volunteers involved in the service, but he said it was "crucial" for members of the Garda to support the helpline to make it as effective as possible.

Paul Murray of Age Action said: "While there are no figures showing that older people are attacked any more than any other age group, we would be concerned that they at least take proper precautions, such as installing proper locks in their homes."

The helpline is available from 10am to 4pm from Monday to Friday.

The service plans to train new volunteers and to expand the service.

The contact number is 1850 211407.