HENRY MURDOCH,
Sir, - It took me three minutes to book and pay for a flight from Dublin to Brussels on the Aer Lingus website recently. New technology - brilliant! But on departure day it took me an-hour-and-a-half standing in a queue at Dublin Airport to collect my ticket, just as my flight left without me at 7 a.m. - the only direct flight to Brussels that day. Old technology - pretty terrible!
When I joined the queue at 5.30 a.m. there were already 27 people waiting, most of whom had pre-paid website bookings, interspersed with people with booking problems; and there was just one staff member on duty. What a service - particularly when Aer Lingus actually knew beforehand the number of persons collecting their pre-paid tickets.
Does it occur to Aer Lingus that it should have these pre-paid tickets at the check-in desks? As I watched my airplane depart without me, I wondered whether "aerlingus.com" should be more appropriately named "aerlingus.gone". - etc.,
HENRY MURDOCH, Glenageary, Co Dublin.