Sir, – I am stunned. The head of an institution that is known for its intransigence, lack of flexibility and austerity has called for a more humane approach towards those it has traditionally treated with harshness. Can it really be true that Ryanair is going to be nicer to its customers “(Ryanair pledges to end ‘abrupt culture’”, Breaking News, September 20th)? Holy smoke! – Yours, etc,
MAOLSHEACHLANN
Ó CEALLAIGH,
Woodford Drive,
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Clondalkin, Dublin 22.