Sir, – I’m writing as one who attempted to talk to a bank official live on the telephone. First I was told to go online to www etc. Next I was told to press 1, 2, 3 or 4, each for a different consultation. When I pressed 5 which was for “other queries”, I went round in a circle, told to go online www etc., next told to press 1, 2, 3 or 4 for the exact same reasons. This time when I passed 5, I heard music. This eventually ended, and a live voice spoke to me.
I’m in my 84th year and despite having pen and paper in hand, if was hard for me to grasp which button to press for what, as recorded instructions were given at a speed I could barely cope with. I’m not alone in my resentment of technology gone mad. – Yours, etc,
ROSALIND MATTHEWS,
Watson Road,
Killiney,
Co Dublin.