Sir, – I can relate to a letter writer's woes with Eir (October 16th) with over 40 hours, eight shop visits and ComReg correspondence required to resolve the issues and close my Eir account.
As I was no longer a customer, the outstanding €65 owed to me looked like it would never appear until a polite tweet resulted in a request to take the conversation offline. The refund was happily forwarded to the Alone charity. One less angry customer.
Perhaps it might work for others? – Yours, etc,
GERALDINE O’BRIEN,
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Dublin 4.