Madam, - 2005 has seen a flurry of comment about "Rip-off Ireland". My vote for "Rip-off of the Year" goes to Dublin Bus for its continuing mistreatment of customers who do not have the exact fare.
According to Dublin Bus over 150 million passenger journeys will have taken place on their buses this year. If even one in every 15 of these journeys is undertaken by someone without the exact change and who pays 10 cent over the going rate, the surplus to Dublin Bus is over €1 million this year alone.
While paper refunds are produced on request, the unfortunate bearers must make their way to O'Connell Street to claim their refund, a pilgrimage that I doubt many people bother to make. - Yours, etc,
SHANE O'SULLIVAN, Kincora Road, Clontarf, Dublin 3.