Madam, – My 88-year-old mother lives in Clondalkin and is not very steady on her legs. Due to her age, she qualifies for the Dublin Bus pass, which she habitually uses for local journeys.
Today, I met her at the Dublin Bus office in O’Connell Street, as her pass had expired and an official Dublin Bus photograph is required in order to issue a replacement. However, as a result of her infirmity and the ordeal of a Clondalkin to O’Connell Street bus journey she was obliged to take a taxi, which cost her €26.
Perhaps a Dublin Bus executive can explain what official logic underpins such an insane piece of photographic ID bureaucracy? – Yours, etc,