Sir, – Man’s (or woman’s) best friend may be their dog, but not if you travel on Dublin Bus. Despite having our small dog in a carrier, we were refused entry to the 123 bus by an officious driver who said it was at his discretion.
To compound matters, he refused us a refund for the three bus fares we had paid.
Given that the National Transport Authority is trying to persuade more people to use public transport, might I humbly suggest that a more liberal interpretation of rules and regulations and a better engagement with the customer be employed rather than the dogged attitude that we experienced as a family who frequently use public transport. – Yours, etc,
MARK LAWLER,
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Dublin 8.