ALEX FRENCH,
Madam, - I'd like to compliment Aer Rianta on their recent deployment of technology to assist in their customer service efforts. I flew into Dublin Airport last week to discover that obtaining a luggage trolley now requires depositing a €1 or £1 coin. Strange as it may seem, neither I nor any of the other travellers arriving from the US had these coins to hand. No automated change facilities are available in the luggage hall, of course.
Oh, how we laughed as we lugged our bags towards the inadequate ground transportation! - Yours etc,.
ALEX FRENCH, 154 Harcourt Green, Charlemont St, Dublin 2.