Madam, – I have been a citizen of this country for 58 years and a taxpayer for much of this. I now find that I am unable to go on my planned vacation due to the selfish actions of the Passport Office staff.
I will be considerably out of pocket as a result of their work-to-rule but they won't suffer any loss of pay. All attempts to get my application processed on time have ended in utter frustration. I now know why people ring Joe Duffy's Livelineprogramme. – Yours, etc,