Sir, – I wish to express my disappointment that Simon Treanor’s letter (August 6th) was published without any contact being made with Q-Park Ireland, given that certain information contained in it was erroneous.
Q-Park Stephen’s Green parking facility offers patrons a very competitive “pay-on-arrival” rate each day which provides parking any time after 5pm that evening until 10am the next day for only €7. This was introduced to cater for patrons of the Gaiety Theatre in order to alleviate queues in the car park post-show. In order to avail of this “pay-on-arrival” product, it must be paid either at any of the paystations or at the customer service desk within 15 minutes of arrival at the parking facility.
The issue for Mr Treanor arose when he placed his ticket in one of our paystations within this 15 minute period and the system assumed he was a “pay-on-arrival” customer. As opposed to pressing for “Help” or going to the customer service desk, Mr Treanor proceeded to pay the €7 which would have entitled him to stay until 10am the next day if he so wished. The €7 was not a charge for his stay-period, rather he paid for a product that he did not require as opposed to seeking assistance from us while at the car park.
We hope this clarifies that he indeed was not over-charged for his short stay, which is the implication of his letter. It is also stated he stayed from 6.28pm until 6.51pm, a period of 23 minutes. This is not accurate as the “pay-on-arrival” rate is only available within 15 minutes, after which period the paystations do not offer this rate, therefore making it impossible to pay the sum of €7. – Yours, etc,
SIMON MADDEN,
Sales & Marketing Manager
Q-Park Ireland Limited,
Marlborough Street,
Dublin 1.