Sir, - On September 11th I was on board the Aer Lingus service to Boston at Dublin Airport when the terrible events in the United States caused the flight to be cancelled. Four days later I returned to my home near Boston on board the Aer Lingus flight to New York.
I want to say how impressed I am with the professionalism, flexibility and ingenuity of the Aer Lingus staff as they coped with this difficult situation.
I travel over 50,000 miles per year on business in the United States and Europe. Aer Lingus is a first-rate airline. - Yours, etc.,
Richard Milner, Arlington, Massachusetts, USA.