Sir, Having very recently returned from an 11 day visit to the New England region of the United States, my wife and I would like to express through the letters column of your newspaper (if this is possible) my most sincere thanks to the flight cabin staff and ground handling personnel of Aer Lingus for providing such excellent outbound and return flights.
Every member of the Aer Lingus team whom we approached, and those who looked after us during our outbound flight to New York and our return flight from Boston, was at all times extremely courteous, considerate, capable and sympathetically understanding. All travelling age groups from very young children through to older, and in some cases disabled, persons were looked after in a very special and most compassionate manner.
Certainly, a very special tribute needs to be conveyed to Aer Lingus for placing customer comfort and needs at the very top of their responsibility agenda. Our flight truly was a magnificent experience. Yours etc., Quarry Lane, Kelsall, Cheshire. CW6 OPA.