Sir,- In this wet and watery month of November, my civic spirits were lifted by my recent passport application.
First I was given an online tracker number which provided helpful and updated information about my application. Then my passport arrived a day earlier than the 15-day turnabout promised.
The document itself can only be described as a thing of beauty, with many great images of this Republic.
Well done to the Passport Office!
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If this agency – which was in considerable chaos and the subject of much controversy some years ago – can get its act together, perhaps there is hope for change in other other public services. – Yours, etc, FIONA CUMMINS Bray, Co Wicklow.