Madam, - As a weekly commuter to London Heathrow, I have unfortunately been an all too close witness to the falling standards at Aer Lingus.
However, my experience on flight EI 158 on June 21st was almost the straw that broke the camel's back.
Basically, as a business class traveller I was told that my pre-booked seat was taken, that I could travel economy but not use the frequent traveller lounge (important as I, like most business people, need a seat and connection for their laptop) but they would give me a cheque for €60 against the €350 I paid!
If you are wondering what actually broke the camel's back, it was that my two emails and registered letter to Aer Lingus's "Customer Service" have not been acknowledged!
Am I alone in my experience? Somehow I doubt it - Yours, etc.,
BARRY SPENCER HIGGINS,
Kilquade,
Co Wicklow.