Sir, – On July 6th, I received a letter from Eir informing me that my contract was being changed to a more expensive one than the one I had agreed to. This change could be reversed by me if I so wished by contacting a freefone number within 30 days of receipt of the letter. The proposed change of contract was initiated by Eir without prior consultation with me, the customer. In theory, I am now in a position of being able to opt out of the new and more expensive contract.
In practice, however, over the last two days I have found it impossible to contact Eir via the freefone number (presumably because of the number of calls by other upset customers), and this amounts to a unilateral fait accompli.
I do not wish to spend the next 28 days trying to get through to Eir by phone in order to give back what I never asked for.
I would encourage other customers in the same position to express their displeasure by whatever means they see fit. – Yours, etc,
JUTTA O’MEARA,
Enniscorthy,
Co Wexford.
Sir, – I read with both interest and fury the article "Eir Sport acquires rights to rugby world cup 2019" (Business News, July 5th).
Jon Florsheim, the managing director of Eir’s consumer division, says that Eir had decided to make its new sports pack free to create “stickiness” on its internet platform. What he failed to mention is the letter that myself and many other Eir broadband and telephone customers also received yesterday informing us of a €7 increase in our bills from August 13th and how delighted we should be to receive said new sports pack that we neither asked for or, as in my own case, neither want or need as I already pay Virgin Media for that pleasure!– Yours, etc,
DEIRDRE DELANY,
Raheny,
Dublin 5.