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Many of our most asked queries have been answered in our Digital Subscription FAQs, have you taken a look?

If your question is not answered there, please select the subject of your enquiry to continue.

If you are already a subscriber, please use the email address associated with your Irish Times Account to help us quickly locate your information.

Tell us what your enquiry is about

I cannot access my subscription

What kind of difficulties are you experiencing?

I can’t access The Irish Times ePaper

The ePaper is available to all Premium, Weekend and Complete subscribers.

If you are a current subscriber to one of these packages you can read on desktop, or download the iOS app from the Apple App Store or the Android app from the Google Play Store and read on your tablet or phone.

Sign in using your Irish Times email and password to download editions and read.

Answers to some other frequently asked ePaper questions might help you resolve your query.

I still want to send an enquiry

I can’t access The Irish Times news app

The Irish Times news app is available for everyone to enjoy headlines, live blogs, galleries, videos , podcasts and a limited number of free articles without a subscription.

For unlimited access to all articles and to comment on articles you will need a subscription.

As a subscriber you can sign in to the news app via the sign in link in the top right hand side of the screen. From there you can also reset your password if you have forgotten it.

Answers to some other frequently asked App questions might help you resolve your query.

I still want to send an enquiry

I’m having trouble with the Crossword Club

The Crossword Club is available to all Standard, Premium, Weekend, and Complete subscribers. You can also buy a standalone subscription to the Crossword Club. To access the daily and archive Crosaire and Simplex crosswords in interactive and printer-friendly formats please visit this page and sign in with your email and password.

If you have forgotten your password you can reset it here.

You will need access to the email address that you used to set up your account when purchasing your subscription.

Crosswords are available for online play on computers and Android or Apple tablets but are not yet optimised for mobile phones.

If you wish to print a crossword please select it and press the red ‘Print’ button above the crossword.

Answers to some other frequently asked Crossword Club questions may help you resolve your query.

I still want to send an enquiry

I can’t comment on an article

You will need an Irish Times subscription to comment on an article. At the end of the article open to comment, select ‘Sign In’ and enter your email and password in order to add a comment. You may be asked to sign in to comment even if you are signed in to the website or app, this is to ensure agreement and compliance with our Community Standards.

Answers to some other frequently asked Comment questions may help you resolve your query.

I still want to send an enquiry

I can’t get into My Account

To sign in to My Account ensure you are using the correct sign in information - the email address and password that you used when setting up your Irish times account.

Please note that your password is case sensitive. If you have forgotten your password you can reset it here.

You will need access to the email address that you used to set up your account when purchasing your subscription.

I still want to send an enquiry

I need to reset my password

If you remember your password but want to reset it for any reason, you can sign into your Irish Times Account and change your password under Personal Details.

If you do not remember your password, you can reset it here.

You will need access to the email address that you used to set up your account when purchasing your subscription.

I still want to send an enquiry

I’m having a different problem

Some troubleshooting tips:
Browsers tend to hold onto information and over time this could cause issues. Many sign in issues can be solved by simply clearing your browser’s history, cache and cookies. Alternatively, try using a different browser or device and see if the issue persists.
If you are having difficulty with one of our apps, try uninstalling and reinstalling it and attempting to access it again.
If you have received a message when attempting to sign in on your phone, tablet or laptop that your device limit has been reached, please sign out from one of the other machines that is currently signed in to the Irish Times and try again.
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I want to update my payment details

If you would like to update your payment information, please sign in to your Irish Times Account, go to the Payment Details section and update your saved card.

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I want to change my subscription

Please fill out the form below to submit your change request.

I’m trying to register for a student subscription

If you are a full-time third level undergraduate student in Ireland, you can use your college account to validate that you are an active student and claim your FREE Digital Subscription, worth €144 per annum.

You can revalidate your subscription each year that you remain an undergraduate student.

Please note, only student accounts registered to HEA-affiliated institutions will be recognised for this process

Exceptions apply in the case of six non HEA-affiliated institutions: Colaiste Dhulaigh CFE; College of Computing Technology; Cork College of Commerce; Dundrum College of Further Education; IBAT; Marino Institute of Education. Please send an enquiry using the form below.

I still want to send an enquiry
I have an issue with a gift subscription

What kind of difficulties are you experiencing?

I am trying to buy a gift subscription

You can purchase a gift subscription from The Irish Times and a lot of our frequently asked questions about gift subscriptions are answered on this page.

I still want to send an enquiry

I am trying to redeem a gift subscription

You should have received an email with your unique gift subscription voucher code and a link to redeem it - if you haven’t received this email please check your email spam folder.

The pages to redeem your voucher are as follows:

I still want to send an enquiry
I have a problem with my newspaper delivery

If you have a problem with your home delivery please fill out the contact form tailored for home delivery customers.

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